About Us

First Rate Property Management was started in 1994 by Tony A. Drost, who has been an investor and property manager since 1990. In 2010, Melissa Sharone, MPM® RMP®, joined First Rate Property Management in the Leasing department after graduating from BSU with a degree in Communications. In the following years, Melissa and Tony worked closely to build and improve the company, and in 2017 Melissa’s husband, Jim Sharone, RMP®, joined the company to help takeover daily operations with Melissa. After almost a decade of planning, Tony was ready to phase out of property management, and in 2021 he turned business over to the capable hands of the FRPM team under the leadership of Jim and Melissa Sharone.

One fact that makes First Rate Property Management different from all others is that Melissa and Jim are investors too, and they genuinely enjoy the fast-paced world of Property Management. Both Melissa and Jim are highly active in NARPM (National Association of Residential Property Managers) and are leaders in the industry at both the local and the national level. Because Melissa and Jim understand firsthand the challenges and worries involved with investing in the rental market, First Rate is dedicated to managing your property as if it were our own.

First Rate Property Management's property-to-employee ratio is approximately 60 properties managed per employee. Call around and you will find that many companies have a property-to-employee ratio of over 100 properties managed per employee and, in some cases, as high as one person to every 200 properties managed. The difference between First Rate and other companies is the personal time and attention we devote to each of our valued clients and tenants. When an applicant calls for a showing of a property, FRPM schedules an agent to meet the applicant at the property to answer all their questions and give them a personal tour. Care and thought is put into all of our advertising, monthly exterior inspections are done on all of our properties, and our Leasing Agents are trained to respond to all inquiries, calls and emails within 1 business day. As a result, First Rate Property Management frequently has one of the lowest vacancy rates in the Treasure Valley and has many long-term clients and tenants.

Please review our guarantee and learn more about our education and qualifications that make us one of the best.

Mission: Our well-trained, committed, and valued team provides genuine care for the properties we are entrusted to professionally manage.

Vision: Maintain recognition as one of the most knowledgeable property management companies within our market, through continuous improvement.

Meet the Team

Monell » Front Desk Executive
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Meet Monell! She joins FRPM with a background in Business Management and Human Resources. Her smile is the first thing people see when entering our office! Monell manages the front desk, as well as coordinates the showing schedule and oversees the showing agents. She believes that helping people is the key to any successful business and she strives to treat everyone with respect and dignity.

In her spare time, Monell enjoys hiking with her dog, volunteering, and spending time with her family.
Shannon » Office Support
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Shannon grew up in Pocatello Idaho before moving to Boise to attend BSU, which is where she graduated from in 2020 with a degree in Criminal Justice. She is excited to learn all she can about property management and assist people in their search for a new home!

While not at work, she enjoys hiking, camping, travel, exercise, and shooting pool with her close friends.
Tricia » Leasing | Team Leader
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Tricia is FRPM’s Leasing Team Lead and has been with us for two years! Tricia plays an essential part in managing the leasing staff and overseeing all leasing procedures. She is knowledgeable about FRPM’s properties, their included amenities, and their surrounding areas. Her sweet demeanor and patience results in excellent customer service.

Born and raised in Idaho on her grandfather’s cattle ranch, she knows the best places all around the state to explore and adventure. She loves taking day trips with her family and friends and utilizing her creativity with crafts of all kinds. From sewing and crocheting to cooking elaborate meals for her friends and family, Tricia can do it all!
Angiee » Leasing | Leasing Team Member
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FRPM is excited to introduce Angiee! She joins FRPM after recently moving back from East Tennessee, where she managed a million-dollar Airbnb. A native Idahoan, she decided her heart belonged to Boise! Growing up in the real estate industry, she has her real estate license and is also currently working on getting a degree in Business Marketing. She has many years of customer service experience and a positive attitude that help her server our tenants and owners!

When Angiee isn’t at FRPM she’s working on her online businesses, enjoying a wine tasting, traveling, or spending time with friends and family.
Nicole » Office and Leasing Admin
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Nicole joined FRPM in 2019 as a showing agent and worked her way up to a leasing agent. She then moved back to North Carolina to be closer to family, and now is working remotely as an office admin, specializing in the Leasing department! Nicole graduated with an AA in Office Administration, comes with over 5 years in retail management, and over 10 years in customer service.

In her downtime, Nicole enjoys spending time with her dogs and upgrading her new home in North Carolina. We are happy to have Nicole working for us remotely!
Rose » Accounting | Accountant
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Rose is First Rate Property Management’s Accounting Team Lead and has worked many years as an accountant in the property management industry. With a bachelor’s degree in Science & Commerce- Accounting Major, her job is to provide financial services and financial reports to our owners, investors & customers. First Rate is very honored and lucky to have Rose as part of our team!
Alicia » Accounting | Accounting Team Member
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Meet Alicia! She joined the FRPM Accounting Team after graduating with a bachelor’s degree in Accounting. Her strengths lie in attention to detail, stellar customer service and a positive attitude. She is happy to help tenants, vendors and owners with any accounting questions thrown her way!

Alicia has lived in Idaho her entire life! When she is not working, Alicia enjoys fishing, camping, reading, and spending time with her family.
Zoey » Accounting | Accounting Team Member
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Zoey came to First Rate with a background in Management and 3 years in Customer Service. Zoey is great at problem-solving, and she is eager to help tenants and owners with their questions.

In her free time, she enjoys taking her dog on long hikes and spending time with friends and family. Zoey also enjoys taking trips over to the Oregon and California coasts; her happy place is on the beach!
Nique » Maintenance | Team Lead
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Nique joined First Rate as a maintenance coordinator with years of experience in the industry. She has seven years of experience in management, and we are excited to see where her potential takes her as part of the FRPM Maintenance team!

Nique was born and raised in Idaho and has 6 children and 2 dogs. Her favorite thing to do when she’s not working is to spend time with her family. They love camping, fishing, BBQ’s, watching movies, and just going for drives to discover new places. Nique also loves football and basketball, and loves attending her boys’ games. Nique is always setting goals, whether at home or at work, to do better than she did yesterday. She is a real go-getter!
Shelby » Maintenance | Coordinator
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Say hello to Shelby! She joined FRPM as a maintenance coordinator, and she's excited to learn all she can about being in property management. A native of Idaho, she moved to central Florida for two years before moving back to her hometown, with no intentions of leaving again anytime soon.

While away from work, Shelby enjoys spending time with her friends and family, watching movies, and gaming. 
Chris » Maintenance | Maintenance Tech
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Cody » Maintenance | Maintenance Tech
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Cody started with FRPM as a Showing Agent, was then promoted to a Maintenance Coordinator, and is now a Maintenance Tech! Cody has amazing customer service skills and his energy in and outside the office is palpable. He makes coming to work fun for everyone!

In his spare time he enjoys being with his two daughters, spending time doing outdoor activities such as camping, hunting, and fishing. He also loves to sit down and watch movies or TV with the family and play games. Born and raised in Idaho, he is conversant with the area and that is what drives his love for the outdoors!
Perry » Maintenance | Maintenance Tech
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Perry joined FRPM as a Maintenance Tech and brings years of experience and knowledge to the team.

When Perry is outside of work he loves to work with wood. He also loves family time with his wife and his service dog, such as camping or just driving around! Perry has a large pool and enjoys hosting parties and barbeques for friends and family. Sounds like Perry is a good friend to have!
Ryan » Maintenance | Services Team Lead
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Ryan joined our team at FRPM with many different areas of knowledge, including retail, real estate, and sales. He has been a licensed Real Estate Agent here in Idaho since April of 2019, right after getting his Associates Degree and playing baseball at Treasure Valley Community College. He spent most of his life growing up in Southern California and traveling back and forth to Las Vegas. Ryan has tons of ambition and strives to be the best at whatever he does - that’s why we are lucky to have him!

Ryan spends his free time playing music at local bars and restaurants around town with his stepdad. When he isn’t playing a show, you can find him with his friends and family trying to make lifelong memories.  Ryan moved to Idaho 5 years ago, just days after graduating high school, to better his life in an amazing community. Music is a big part of his life but working at FRPM to help people find a place to rest their head at night brings him just as much joy.
Jerod » Maintenance | Maintenance Accountant
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Jerod is a key player in FRPM’s accounting and maintenance departments. Recently, he was promoted to Maintenance Accountant, where he manages the financial side of the Maintenance services that FRPM provides to tenants and owners.

Jerod graduated from Lewis Clark State College with a B.S. in Business Administration in 2018. Most of his previous experience comes from retail, where he played a management role for almost 10 years. First Rate can’t wait to see where Jerod’s path leads next and is happy to have him as part of the team!
Tyler » Maintenance | VP Assistant
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Tyler works directly with our maintenance team, coordinates all exterior drive-by inspections and is spear-heading FRPM’s in-house filter program! He has been involved with drive-by inspections for over 2 years and enjoys seeing the progress our properties have made. He is ready to take on any challenges this industry might throw at him and will do it with a smile on his face!

Born and raised in Boise, he enjoys this great state because of all the outdoor activities this community has to offer. When he is not in the office, he enjoys snowboarding, basketball, golf, fishing, and hunting. Recently, Tyler earned a degree in business marketing from Boise State University and intends to incorporate his newly acquired knowledge into the workplace.
Kat » Operations | Executive Assistant
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Meet Kat! Born in Boise and raised in a real estate family, she plays an integral part at FRPM as the Executive Assistant. After graduating from the University of Hawaii with a BS in Food Science and Nutrition, she decided to return to her Idaho roots and embrace her passion for all things real estate! As a licensed real estate agent, she is focused on providing exceptional customer service, consistent and honest communication, strong attention to detail and a positive experience for all parties involved!

Outside of work, Kat loves to explore the Boise Foothills, ride or run on the Greenbelt or sip on her favorite local beers and cider.
Beny » Operations | Operations Team Lead
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Beny joined FRPM in 2019 with a well-versed background in office management. Effective communication is always one of her goals, and she is happy to answer questions from applicants, tenants, owners, and vendors (or to find the right person to answer them)! She is focused on transparency and efficiency, especially in the Treasure Valley’s fast-paced rental market.

In her spare time, Beny enjoys hiking, reading, crafts, and traveling. Speaking of traveling, she has lived in seven states in the last dozen years and is happy to finally find a home in Boise! Since moving to Boise, she has made a point of getting out and exploring the area. If you are moving from out of the area, feel free to ask her about the best place for Thai food, local wine & beer, live music, dog-friendly hiking trails, or anything else!
Jim RMP® » Vice President
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As the Vice President, I support the accounting, leasing, and maintenance divisions and their Team Leads. My job is to ensure each division's success through planning, guiding, and jumping in to help whenever and wherever needed. I am always looking for ways to provide better services to our Tenants and Owners through new and/or improved processes or ideas.

I graduated from Montana State University with a Bachelor's Degree in Sociology. I also have over 17 years in single and multi-unit retail and operations management. I am an active member of NARPM (National Association of Residential Property Managers) and serve as the Education Chair for the SW Idaho Chapter of NARPM. In February of 2019 I received my RMP Designation (residential management professional).

Designations
Melissa, MPM® RMP® » President
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As the President of First Rate Property Management, my job is to oversee the daily tasks of the accounting, leasing and maintenance divisions. I truly enjoy being a part of the day-to-day activities pertaining to our owners' investments. It is my daily goal to provide any assistance that our staff needs and continue to provide excellent customer service to all of our owners, tenants and vendors. I am confident that I can provide the service that you deserve. I am always available by phone or e-mail to go over any questions you may have pertaining to First Rate and its operations.

I graduated from Boise State University with a Bachelor's degree in Communications. I am an active member of NARPM (National Association of Residential Property Managers) at both the national and local levels to include serving as the SW Idaho Chapter President in 2018 and as the National Professional Development Chair in 2019. Currently I serve on the National Board of Directors as the Northwest Region Vice President. I received my RMP (Residential Management Professional) designation in 2016 and my MPM (Master Property Manager) in 2018. I am always looking to further my property management education by taking classes, participating in conferences and attending national conventions on a yearly basis.

Designations