Our Guarantee

First Rate Property Management demands that our staff provide you and your tenants with prompt and satisfactory service. If you ever have a question or concern, you can contact any of us, to include the President, at any time. If after talking to the President, and you still are not 100% satisfied with our service, First Rate Property Management will agree to allow you out of your management contract, free of penalties and fees. Find another management company that will do that!

The National Association of Residential Property Managers® (NARPM)

NARPM members strive for the professional and ethical practice of property management. NARPM is a professional organization that promotes education, designations and networking as a resource to empower its members with knowledge and skill. First Rate Property Management is committed to ongoing education and high professional and ethical standards. The result is quality service for you and the community.

A NARPM member honors and subscribes to a Code of Ethics and Standards of Professionalism.

Melissa Sharone, First Rate Property Management's President, holds the designations of Master Property Manager (MPM®) and Residential Management Professional (RMP®). Melissa has served on the board of the SW Idaho NARPM Chapter and was the Chapter President in 2018. Melissa has also served at the National level as a NW Region Ambassador and the Professional Development Chair. She currently serves as the NARPM National NW Region Vice President. 

Jim Sharone, First Rate’s Vice President, received his RMP® designation in February of 2019 and is working towards his MPM designation. He has served on the board of the SW Idaho Chapter of NARPM and is the Chapter's President for 2021.

Tony Drost, MPM® and RMP®, the Founder of First Rate Property Management, Inc., was the 2005 Southwest Idaho NARPM Chapter President and served as the 2011 National President of the National Association of Residential Property Managers. Tony holds the Master Property Manager designation as well as the Residential Management Professional designation.

Lacey Hofman, FRPM’s Maintenance Team Lead, earned her CMC (Certified Maintenance Coordinator) designation with NARPM in 2021! Beny Ward, our Operations Team Lead, joined NARPM in February of 2021 and is working toward her RMP designation. 

In 2010, First Rate Property Management became the second company in all of Idaho to become a Certified Residential Management Company. The criteria to earn this NARPM designation are vast and also included a two-day internal audit.

Idaho currently is one of the few states that has no licensing requirements or any governing body overseeing property managers. Therefore, First Rate Property Management is dedicated to the National Association of Residential Property Managers and learning from states who do have licensing and procedural requirements.

The NARPM designations have stringent requirements for education, experience and service. It takes many years of hard work to meet these requirements! The FRPM staff attend NARPM Conventions and NARPM Conferences to seek additional education and maintain recognition as one of the most knowledgeable property management companies within our market!