Resident Resources
Choose the section that fits you to find the forms, links, and information you need.
Prospective Residents
Looking for your next rental home in the Treasure Valley? Browse the homes we have available now, check our rental criteria before you apply, and review the same lease documents you'll sign as a First Rate resident.
Find your next home
Lease Documents & Forms
Blank copies for you to review before you apply
New Resident Move-In
Welcome home! Here's what to take care of in your first week, plus the guides you'll want on hand as you settle in.
Your first week
- Set up your utilities. Use First Rate's utility platform (opens in new tab) to find and connect with your required providers. It can also set up internet at a discounted rate.
- Enter your confirmation details. Once your utilities are set up, add your account or confirmation IDs in the platform so we can track your setup.
- Log in to the resident portal. Your access is turned on once you pick up your keys. Then set up autopay by e‑check to save $20 a month.
- Look for your move-in package. It includes preventive maintenance items, local coupons, and a $100 referral reward.
- Watch for your first air filter. Homes with forced-air heating get a new filter every other month.
Move-In Resources
Everything you need to get settled
Resident Portal
Your resident portal is the fastest way to take care of your rental. Log in any time to pay rent, set up automatic payments, submit a maintenance request, and view your lease and account balance.
Pay Rent & Set Up Autopay (opens in new tab)
Submit a Maintenance Request
View Your Lease & Balance (opens in new tab)
How to Submit a Maintenance Request
A quick walkthrough of the portal
Video · 1 minute
Resident Protection Package
Every First Rate lease includes the Resident Protection Package (RPP): liability coverage for accidents, savings on rent, and home care you don't have to schedule.
Tenant Liability Insurance through Second Nature
Tenant Liability Insurance isn't renter's insurance and doesn't cover your belongings. We still recommend your own renter's policy.
More Perks Included in the RPP
Included with your lease at no extra cost
- Online Payment Discount: Save $20 a month when you pay by e‑check.
- Grace Period for Rent: Rent is due the 1st, with no late fees until the 5th at 5 PM.
- One-Time Waived Late Fee: We'll waive up to 50% of one late fee.
- In-House Maintenance & Approved Vendors: Our own team handles most repairs.
- After-Hours Maintenance Hotline: Call 208.321.1900 and follow the prompts.
- Bi-Monthly Filter Service: A new filter delivered to forced-air homes.
- Pest Control: Interior and exterior treatments on request through Pest Share.
- Free Carpet Cleaning at Renewal: High-traffic areas, cleaned for free.
- Resident Move-In Package: Preventive maintenance items, local coupons, and a $100 referral reward.
Other Resident Resources
The forms, notices, and guides current residents need most, all in one place.
Planning to move out?
Submit a Notice to Vacate in writing. Your lease explains how much notice is required.
Know your rights
The City of Boise publishes a notice of tenant rights and responsibilities for every renter in the city.
Forms & Notices
Download, fill out, and return to our office
Rest Easy Knowing We've Got You Covered.
Every First Rate lease includes the Resident Protection Package, with liability coverage for accidents, $20 off rent each month when you pay by e‑check, filter delivery, pest control, and more.
Resident FAQs
When is rent due, and when do late fees start?
Rent is due on the 1st of each month. Late fees don't start until the 5th at 5 PM.
How do I submit a maintenance request?
Log in to your resident portal and submit a request. We'll let you know when a vendor is assigned.
What should I do in an after-hours emergency?
Call 208.321.1900 and follow the prompts for emergency maintenance.
Do I still need renter's insurance?
We recommend it. Tenant Liability Insurance covers accidental damage to the home, not your belongings.
How do I set up utilities when I move in?
Use First Rate's utility platform (opens in new tab) to connect with your required providers, then enter your account or confirmation IDs in the platform. It can also set up internet at a discounted rate.