| 1 |
What Professional Memberships and designations are maintained by the rental property management firm? |
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FRPM |
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a. |
Is the property management company a member of the National Association of Residential Property Managers (NARPM)? |
YES |
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b. |
Does the property manager hold the Master Property Manager( MPM) professional designation? |
Yes |
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c. |
Does the property manager hold the Residential Management Professional ( RMP) professional designation? |
YES |
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d. |
Is the property management company a Certified Residential Management Company (CRMC)? |
YES |
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e. |
Are the property managers required to acquire professional designations? |
YES |
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2 |
What types of professional insurance are in place to protect the rental prooperty owner? |
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a. |
Does the property management company require tenants to have $100,000 in damage liability insurance to protect you? |
YES |
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b. |
Does the property manager have a minimum of $1,000,000 in general liability insurance |
YES |
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3 |
Does the property manager have a risk free guarantee? |
YES |
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4 |
How is property maintenance handled? |
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a. |
Does the property manager have a 24-hour in-house maintenance coordinator on staff? |
YES |
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b. |
Does the property management company send customer satisfaction surveys to the tenants after a maintenance call? |
YES |
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c. |
Does the property manager leverage their vendor relationships to the benefit of the rental property owner? |
YES |
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d. |
Can the property manager, on average, turnover the unit and have it rent ready within 5 business days? |
YES |
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e. |
Is worker's compensation insurance required for vendors used on your rental property? |
YES |
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f. |
Is general liability insurance required for vendors used on your rental property? |
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g. |
Does the property management company employ staff with a contractor's license to manage large projects? |
YES |
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5 |
Marketing the property |
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a. |
On average is the property management company's vacancy rate less than 2%? |
YES |
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b. |
Is the property management company's eviction rate less than one tenth of one percent? |
YES |
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c. |
Does the property manager personally show your rental property? |
YES |
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d. |
Does the property manager send you a weekly email with a marketing updates during a vacancy? |
YES |
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e. |
Does the property management company pre-lease a majority of their available rentals? |
YES |
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f. |
Does the property management firm include free virtual tours for each rental listing? |
YES |
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g. |
Does the property manager have discreet urls and rental hotline numbers per individual rental listing? |
YES |
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6 |
What's the property manager's experience? |
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a. |
Is the principal owner and team members rental investors too? |
YES |
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b. |
Has the property management company been in business for over 25 years? |
YES |
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c. |
Does the property management company have a team with nearly 100 years of combined property management experience? |
YES |
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d. |
Can the property manager provide references for clients with over 25 years of experience with the company? |
YES |
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e. |
Does the property management company have an A+ rating with the Better Business Bueau? |
YES |
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f. |
Does the property manager have profoessional office space and marked company vehicles? |
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g. |
Look at Google Reviews. Are there no rental owner complaints? Are the negative reviews tenants complaining about lease enforcement? |
YES |
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7 |
Financials |
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a. |
Does the property management compnay provide you with copies of all invoices in your monthly investor statement? |
YES |
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8 |
Fees: What fees does the property manager charge above and beyond the standard management fee? |
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a. |
Does the property manager charge you an annual administration fee? |
No |
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b. |
Does the property manager charge you a lease-up fee? |
No |
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c. |
Does the property manager charge you a lease renewal fee of over $50? |
No |
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d. |
Does the property manager charge an administration fee to tenat RUBS billing? |
No |
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e. |
Does the property manager charge the rental property owner for semi-annual inspections? |
NO |
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f. |
Does the property management company charge you, the property owner, for move-in and move-out inspections? |
NO |
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e. |
Does the property manager keep the pet rent and non-refundable pet fees for themselves rather than pass them onto you, the rental property owner? |
No |
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9 |
What other benefits does the property manager provide? |
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Is the property manager's staff to rental unit ratio less than 90 units per team member? |
Yes |
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