Compare Residential Property Management Companies
1

What Professional Memberships and designations are maintained by the rental property management firm?



FRPM

Company 2

Company 3


a.

Is the property management company a member of the National Association of Residential Property Managers (NARPM)?

YES




b.

Does the property manager hold the Master Property Manager( MPM) professional designation?

Yes




c.

Does the property manager hold the Residential Management Professional ( RMP) professional designation?

YES




d.

Is the property management company a Certified Residential Management Company (CRMC)?

YES




e.

Are the property managers required to acquire professional designations?

YES










2

What types of professional insurance are in place to protect the rental prooperty owner?


a.

Does the property management company require tenants to have $100,000 in damage liability insurance to protect you?

YES




b.

Does the property manager have a minimum of $1,000,000 in general liability insurance

YES










3

Does the property manager have a risk free guarantee?

YES










4

How is property maintenance handled?





a.

Does the property manager have a 24-hour in-house maintenance coordinator on staff?

YES




b.

Does the property management company send customer satisfaction surveys to the tenants after a maintenance call?

YES




c.

Does the property manager leverage their vendor relationships to the benefit of the rental property owner?

YES




d.

Can the property manager, on average, turnover the unit and have it rent ready within 5 business days?

YES




e.

Is worker's compensation insurance required for vendors used on your rental property?

YES




f.

Is general liability insurance required for vendors used on your rental property?





g.

Does the property management company employ staff with a contractor's license to manage large projects?

YES










5

Marketing the property





a.

On average is the property management company's vacancy rate less than 2%?

YES




b.

Is the property management company's eviction rate less than one tenth of one percent?

YES




c.

Does the property manager personally show your rental property?

YES




d.

Does the property manager send you a weekly email with a marketing updates during a vacancy?

YES




e.

Does the property management company pre-lease a majority of their available rentals?

YES




f.

Does the property management firm include free virtual tours for each rental listing?

YES




g.

Does the property manager have discreet urls and rental hotline numbers per individual rental listing?

YES










6

What's the property manager's experience?





a.

Is the principal owner and team members rental investors too?

YES




b.

Has the property management company been in business for over 25 years?

YES




c.

Does the property management company have a team with nearly 100 years of combined property management experience?

YES




d.

Can the property manager provide references for clients with over 25 years of experience with the company?

YES




e.

Does the property management company have an A+ rating with the Better Business Bueau?

YES




f.

Does the property manager have profoessional office space and marked company vehicles?





g.

Look at Google Reviews.  Are there no rental owner complaints?  Are the negative reviews tenants complaining about lease enforcement?

YES










7

Financials





a.

Does the property management compnay provide you with copies of all invoices in your monthly investor statement?

YES










8

Fees:  What fees does the property manager charge above and beyond the standard management fee?


a.

Does the property manager charge you an annual administration fee?

No




b.

Does the property manager charge you a lease-up fee?

No




c.

Does the property manager charge you a lease renewal fee of over $50?

No




d.

Does the property manager charge an administration fee to tenat RUBS billing?

No




e.

Does the property manager charge the rental property owner for semi-annual inspections?

NO




f.

Does the property management company charge you, the property owner, for move-in and move-out inspections?

NO




e.

Does the property manager keep the pet rent and non-refundable pet fees for themselves rather than pass them onto you, the rental property owner?

No










9

What other benefits does the property manager provide?






Is the property manager's staff to rental unit ratio less than 90 units per team member?

Yes